We take outstanding accounts incredibly seriously – this is for many reasons, the most important of which is that we can’t survive if people don’t pay for their deliveries. We are however incredibly understanding and open to payment plans if you are having difficulty making payment – just contact us and we’ll work something out.
In the instance that payment is late and you have made no payment plan or have not kept to a payment agreement or responded to our reasonable attempts to make contact and inform you of the late payment we will refer the debt to collection agency.

We’d like to make it really clear what you’re in for if you don’t pay us so here’s our process:
Week 1: We’ll send you a reminder invoice . –Please note, if you have no email address you may not hear from us until week 4 of this process…we will try and call you but we will continue to proceed through the process if you remain uncontactable.
Week 2: We’ll send you a friendly nudge via email and remove any promotional discounts you received on your original order.
Week 3: We’ll add a $10 late fee to your bill and send you another invoice
Week 4: We’ll re-bill you via post. In addition to the $10 late fee we’ll add a $25 fee – so your bill will equal original costs (with no promotional discounts) Plus $35 in late fees
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Week 6: Your account will be marked default and forwarded on to debt collection where they will add their own fees and charges as follows.

***Please note that if you actually contact us and make a payment arrangement we don’t charge you late fees – in fact if you stick to your payments and talk to us about it we can even sometimes continue to deliver to you while you pay your bill off. We’re really quite reasonable people and understand that unexpected things happen – however we work incredibly hard and will not have this work be unpaid, that’s just not fair to anyone.***

In the event of the Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply.
Commission = Original Debt 100 – Commission % charged by the agency.
In the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on the indemnity basis.